Receptionist

INTERNAL AND EXTERNAL VACANCY: RECEPTIONIST

CEF SOC

CEF is a Schedule 2 state owned diversified energy company reporting to the Department of Mineral Resources and Energy. The Mandate of CEF is to contribute to the security of energy supply of South Africa and the Region through exploration, acquisition, development, marketing and strategic partnership. It is derived from the CEF Act (No 38 of 1977) and the Ministerial directives issued thereafter.

REQUIRED MINIMUM QUALIFICATIONS AND EXPERIENCE

• Matric and Diploma (NQF5) N3/N4 or N5 in Office Management/Administration or related field.
• Certificate in Office administration / End user Computing / Customer Service is desirable
• 1 to 2 years’ experience as a receptionist
• Familiarity with a refinery operations or industrial workplace procedure is advantageous

DESIRED ADDITIONAL SKILLS/ COMPETENCIES

• Matric and Diploma (NQF5) N3/N4 or N5 in Office Management/Administration or related field.
• Principles of front-desk operations and office management
• Telephone etiquette and professional communication
• General knowledge on supply chain processes, contractor management and visitor access requirements
• Knowledge on visitor management protocols and familiarity with confidentiality and information security policies
• Protocols for engaging with high-level executives, government officials and external stakeholders.
• Proficiency in Microsoft office (Word, Excel, Outlook, Teams)
• Switchboard system, Communication skills, Interpersonal skills.
•  Professional demeanour, time Management skills and good Organizational skills
• Ability to handle confidential information with discretion
• Well spoken, articulate and able to communicate clearly and professionally
• Must dress professionally and maintain a neat and well-groomed appearance at all times.
• Service orientated and Proactive

KEY PERFORMANCE INDICATORS

Front Desk management

• Greet and direct visitors, ensuring compliance with refinery security protocols.
• Answer and route incoming calls professionally.
• Maintain visitor logs and issue access badges according to security policies.
• Receive deliveries and inform relevant employees of its arrival
• Coordinate the delivery or collection of items

Administrative support

• Manage incoming and outgoing correspondence (emails, mail, and deliveries).
• Assist with scheduling meetings and coordinating conference room bookings.
• Maintain and update contact lists and office records.
• Support office procurement by managing stationery and office supplies.

Customer service and communication

• Address general inquiries from visitors, employees, and stakeholders.
• Communicate refinery-related notices and updates to employees.
• Handle complaints or direct them to the appropriate department for resolution.

Operational Support

• Assist in organizing company events, workshops, or training sessions.
•  Provide administrative support to HR, finance, and other departments as needed.
• Maintain the reception area’s cleanliness and professional appearance.

Publish date:    31 March  2025

Closing Date:   04 April 2025